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Technical Support Questions

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  Q & A     
Q.01 I want to move my software copy of ManageMore to a new computer server.  Do I have to re-install from my original CD?
A.01 No. In fact, you could make things worse if you do this and have upgraded to a newer versions of ManageMore since receiving your CD.  You only need to copy your entire ManageMore folder to the new server hard drive.  Additionally, any local settings that you may have setup will be found in a file called mmwin.ini inside your Windows folder.  Copy this file over to your new computer if you do not want to reset your local settings again.

Q.02 The program is informing me to update my software revision.  What should I do?
A.02  Intellisoft always recommends keeping your software up-to-date.  The new features and improvements that are made on our incremental releases can be a big time-saver in many cases.  However, please keep in mind that software updates can sometimes take considerable time to accomplish and is probably best done as an after hours activity. 

Q.03 When I try to open the company database, I get a message that says  "Security System Error - File not Found".  What is this?
A.03 This error occurs because you are missing security files in the data path of your company folder.  Please confirm that the data path for your company is correct.

Q.04 When I try to open the company database, I get a message that says "Hardware Key Not Found or System Date is Incorrect" and I cannot login to the program.  How do I fix this?
A.04  If your license of ManageMore came with a hardware key,  then you must have your hardware key installed at all times.  ManageMore expects to see the Hardware Key periodically to ensure that the program is a legitimate registered copy.  This error only occurs if you have removed the hardware key from your system or if you are running on a network and the computer that has the hardware key has not entered ManageMore recently.  

Another possibility for this error is that your computer system date is incorrect.  ManageMore does not allow you to back date your computer date and will report this error accordingly.  If you are on a computer network, this error can be caused by any computer with the wrong date attempting to gain access into ManageMore.  To avoid this possibility, you should have your network administrator setup all workstations to synchronize the date and time with the server at each login.

Q.05 When I try to add a new record to the database I get an error that says "Possible data corruption in file (1477) attempting to access a record from the xxxxx.mdf file".  What is this and how do I fix it?
A.05  This error occurs when ManageMore detects a problem with stability of one of your data files.  This problem usually occurs after a failed write attempt from some previous transaction.  Typically, a power failure, brown out, or faulty equipment/cabling is to blame for this error, but can also occur on computer networks that are not configured correctly.  We typically recommend you consult with our tech support regarding all database corruption issues, but the following is a general guideline you can follow:
  1. Make sure a recent backup was made of ManageMore.  Do not perform another backup over your last good backup, or you will lose the possibility of restoring the last known good backup prior to your database failure.
  2. Using the Database Manager tool found under File... Maintenance... Database Manager, tag all files and choose the "SCAN" option. (NOTE: This can take some considerable time) 
  3. At some point, the process will halt on the offending file that is corrupted.  Make note of the file, and proceed with scanning the rest of the files on the list.
  4. After completing the scan process, you should now have a list of offending files that have a database corruption issue.  Tag each one of these files, one at a time, and proceed to use the "FIX" option for each file in question.
  5. Pay close attention to the final information that displays when the FIX operation completes.  It will state the number of records in the file versus the number of records recovered.  If the difference in total records versus recovered records is large, consider restoring your entire database from the last good backup accomplished.

If after fixing your problem, the error occurs again after a short period of time, you may have a more serious hardware issue or a workstation/server setup issue to contend with.  Please contact tech support for further assistance.

Q.06 When I try to update my software via the internet, I get an error that says "Invalid handle passed to function".  My internet connection seems fine, what is the problem?
A.06  Extremely old versions of ManageMore (Version 2.0 or less)  may require a new webinfo.dll file to be uploaded from our web site at http://www.managemore.com/webupdate.htm or you do not have an internet connection available.

Q.07 After performing a routine Database Manager Build process, I received a warning that says "One or more database files have lost records...".  What is the problem?
A.07 The build process in Database Manager is intended to re-synchronize the keyed order of files only.  In layman terms, it re-sorts your database in alphabetical or numerical order.  However, it is not expecting to find database corruption issues during the building process.  When it does, it sometimes gives up and inadvertently truncates a portion of your database.

The error message is designed to warn you that a Database Manager Build process started with xxx records and ended up with yyy records.  A column appears on-screen displaying the files that received the errors and the number of records lost. 

If the amount of records is minimal and on related to files of little importance, then do not worry about the message.  However, if it has occurred on critical files like your customers or invoices, then you may need to consider restoring ManageMore from your last backup.

Q.08 When I try to add a new record to the database I get an error that is similar to  "An error (Creates Duplicate Key (40)) was experienced when attempting to update a record from the file".  What is this and how do I fix it?
A.08  You are attempting to add a record which contains a field value that is supposed to be unique, and yet another record in that same database already contains that value.  For example, you are trying to create a chart of account record with a GL account number field that already exists in the database; or a customer record with a customer account number that already exists in the database; or an employee record with employee initials that already exists in the database.   Unique field values are usually the first or second field on a form window.  Simply change the value to something else and re-attempt saving the record.

If there error occurs as soon as you attempt to add a new record, your problem may be that an already existing record is saved on file with a blank unique identifier.  This is sometimes caused by someone previously entering a record in the database and then suddenly rebooting the computer or experiencing a power failure during data entry.  Remove this incomplete record from the database should correct the problem.

Q.09 Every time I open ManageMore from a different workstation, I get prompted to select the program's data path.  Is it supposed to be like this?
A.09  Nope. This is a somewhat common problem that occurs when a network administrator is a bit untidy in his/her mapping of network drives throughout a computer network.   All workstations that reference ManageMore, need to do so with the same network drive letter or UNC path.  If not, ManageMore will keep bouncing back and forth between the two different data paths found on your network.

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