Inside the ManageMore™ software suite, the industry-acclaimed Paging Manager™
module provides the core functionality for running a successful paging business.
With the Paging Manager, you will be able to control, audit and track your
stock pagers and their associated programming characteristics (e.g., model,
pager format, pager frequency, message class, capcode, etc.). When you
are ready to sell or lease your pagers to customers, the Paging Manager can
guide you through the steps of recording all relevant information about the
customer, pager and services requested. While being guided through the
data entry process, you will also determine how often to bill your customer
through ManageMore's billing engine,
and whether deposits, promotions or automatic prorating is also necessary.
The Paging Manager will even finalize the initial sale by auto-generating
a pager contract/invoice through the integrated
point-of-sale feature within ManageMore.
The best part is that the Paging Manager Software now includes AutoPage™,
Audit Pro™, and Repair Pro™ at no additional charge.
Handle customer service issues effortlessly. All customer
service issues become a trouble-free task with our pager billing software
and its tight integration to ManageMore's CRM
interface. Simply lookup and edit all customer and pager related
information (i.e., pager pricing, pager programming, customer address) from
one simple-to-use centralized screen. A customer can be easily searched
in the database by various means (e.g., pager phone number, pager capcode,
pager serial number, company name, last name, account number, home phone,
work phone or even email address) and all relevant accounting information
is retrieved simultaneously (e.g., customer balance, outstanding invoices,
payments made, invoice aging, etc.). Even a historical record of programming
changes made to a customer's pager (disconnections, activations, phone number
changes, pager exchanges/upgrades, etc.) can be viewed at the touch of a button.
Set new standards through the use of data entry automation.
Instead of relying on your employees to determine the varying prices on pager
services (i.e. airtime fees, different coverage region fees, voice mail fees,
etc.), you can automate pricing based on how the pager unit is programmed
and also based on the type of customer purchasing the service (i.e. retail,
corporate, reseller, etc.). By removing pricing decisions from your
employees, you avoid thousands of dollars in costly pager billing errors annually.
Create promotions that can increase long-term recurring revenue.
Through the use of special promotional pricing schemes, you can offer recurring
services at reduced prices to attract customers to your business. The
promotional scheme can then automatically raise prices back to normal service
rates after a certain period has elapsed. This technique can also be
used for promoting additional services that would otherwise have not been
purchased. For example, one promotion could be "Free voice mail included
for 3 months with pager activation." The promotional pricing scheme
can be setup to automatically start charging for voice mail only after a specific
period has elapsed. Another promotion that can be used to attract customers
is to offer pager service at 99 cents a month, only to increase after a predetermined
number of billing cycles. The best part of the promotion pricing scheme
is that nobody has to remember when to remove the promotion and start billing
for the services at the acceptable and profitable rates.
Utilize powerful Capcode Inventory Management features at your fingertips.
Included with the Paging Manager is also a powerful capcode inventory system
that helps organize your stock pagers as well as maintain unused capcodes
for re-programming COAM (Customer Owned and Maintained) pagers. The
Paging Manager takes all the guess work out of which capcodes are programmed
or available for use so that accidental duplication of capcodes is not possible.
The capcode inventory also makes it effortless to assign capcodes to other
customers (e.g., resellers, agents, or salespersons) or to flag particular
units that are considered loaners, rentals, broken, repair related, in transit,
Hassle-free Phone Number Inventory Management is within your reach.
For those paging resellers or paging carriers that must maintain their own
list of available phone numbers to issue to their customers, the Paging Manager
includes a unique phone number inventory management system that can automatically
issue the oldest available phone number obtained from a large phone pool of
numbers. The phone number inventory allows you to group phone numbers
based on your own geographic choosing so that picking available numbers is
accurate and simple. As customers discontinue their pager service, the
phone number inventory system automatically handles the rest of the process
by recycling phone numbers based on a preset period of days. For special
circumstances, the phone number inventory even allows you to assign blocks
of phone numbers to customers or reserve phone numbers for later use.
Reduce hours of work involved with interrupting pager service due to
Probably one of the more labor intensive tasks for a paging business is
dealing with non-paying customers and having to make the case-by-case decision
of who will have their pager service interrupted. The problem only gets
worse as your customer base gets larger, because you will more than
likely have to deal with hundreds or even thousands of customers which require
service interruption. When dealing with delinquent payment issues, the
manual steps involved are lengthy and usually require the following:
- Identify the customers that require service interruption
- Manually remove the customer from further billings
- Group disconnected pager service by the paging vendor/carrier they belong
- Physically de-activating the pagers directly on the paging terminal
or through some remote computer agent access process
The Paging Manager can alleviate many of these steps through our advanced
Quick Disconnect feature. By simply providing your own set of criteria
(i.e. minimum aging balance, customer type, store location, etc.), the Quick
Disconnect process selects the customers that qualify for service interruption.
You can rapidly make last minute changes to the selected list and then proceed
with the process. All customers are automatically removed from the billing
process and a disconnection report is quickly generated that groups pagers
by similar paging frequency for convenience when suspending numbers with different
paging providers. Those paging carriers using our
RCC Gateway™ product in conjunction with
the Quick Disconnect feature will have all pager units automatically suspended
directly on the paging terminal.
Many other conveniences, advanced reporting and automation features await
your business with the Paging Manager product for ManageMore.