Frequently Asked Questions – Remote Connectivity

Yes.  ManageMore has been optimized to work as efficiently as possible over a remote session.

ManageMore can operate with as little as a 256 Kbps modem connection.  However, we strongly recommend a higher speed connection if at least 1Mbps for an above average experience with very little screen lag.

Absolutely.  ManageMore has been thoroughly tested and optimized this product.  Our experience has been that this product offers the best remote session experience of all communication packages and receives our highest recommendation for businesses with multiple locations/branches that want real-time access to their database from a central point.

No.

WAN technology is often the cause of many failures with database applications because of the lack of understanding on how these private networks truly operate.  Connecting one computer network at one location to another computer network remotely, via a low bandwidth dedicated circuit, can offer advantages in remote file access to a variety of applications.  Such is the case with products like Microsoft Word or Microsoft Excel.   These types of products only need to retrieve a single file at a time for working on a document or spreadsheet.  There is never the need to worry about other work stations wanting to retrieve or change information on the same document or spreadsheet at the same time.

However, software applications that use database storage techniques don’t deal with data in the same manner.  Database applications store thousands of records (e.g. customer information, past invoice/payment history, etc.) within a single file structure on a network server.  This ultimately means that data retrieval is much more extensive and noticeable on networks with low bandwidth.  In most cases, database applications will cripple a network by stealing all available data-bandwidth when performing simple operations like a database lookup.

For this reason, we strongly recommend network environments that use “Thin Client” architecture like MS Remote Desktop Services.  The advantages of thin client computing greatly outweigh the benefits of a WAN or VPN connection in areas of performance, stability, deployment and price.  Instead of trying to maintain several small inter-connected networks, one only has to deal with one large network in one main location. In fact, thin client technology has all but eliminated yesteryear WAN environments because of the cost of ownership and flexibility in handling remote file access plus the ability to run any software remotely with minimal bandwidth use. Over 90% of Fortune 500 companies now utilize Terminal Services in their workplace today.

Certainly.  An Infrastructure as a Service Provider (IaaS) is basically an provider utilizing remote connectivity technology, like Remote Desktop Services and VMWare, to provide remote internet (cloud) based servers to businesses.   The benefit is that you do not have to deal with installation, hardware equipment, maintenance, security issues, data backup or expensive licensing fees.  Check out our Cloud-Based server recommendations here.