Frequently Asked Questions – Technical Support Related
Technical Support
I want to move my software copy of ManageMore to a new computer server. Do I have to re-install the program?
No. In fact, you could make things worse if you do this and have upgraded to a newer versions of ManageMore since receiving your installation file. You only need to copy your entire ManageMore folder to the new server hard drive.
The program is informing me to update my software revision. What should I do?
We always recommends keeping your software up-to-date. The new features and improvements that are made on our incremental releases can be a big time-saver in many cases. However, please keep in mind that software updates can sometimes take considerable time to accomplish and is probably best done as an after-hours activity.
I get an error that says "Possible data corruption in file (####) attempting to access a record from the xxxxx.mdf file". What is this and how do I fix it?
This error occurs when ManageMore detects a problem with stability of one of your data files. This problem usually occurs after a failed write attempt from some previous transaction. Typically, a power failure, brown out, or faulty equipment/cabling is to blame for this error, but can also occur on computer networks that are not configured correctly. We recommend that you contact our technical support department as soon as possible.
Every time I open ManageMore from a different workstation, I get prompted to select the program's data path. Is it supposed to be like this?
No. This is a problem that occurs when a network administrator is a bit untidy in his/her mapping of network drives throughout a computer network. All workstations that reference ManageMore, need to do so with the same network drive letter or UNC path. If not, ManageMore will keep bouncing back and forth between the two different data paths found on your network.
