E-Mail Templates and Categories

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About E-Mail Templates and Categories

 

E-Mail Templates are used to predefine messages that are to be sent repeatedly, either through bulk e-mail, or by single selection from the e-mail screen.  E-Mail templates can send both HTML and text messages.  You can even customize the message for each recipient by adding database fields that will be unique to each customer.  Since templates are so useful, you are likely to have many of them.  Therefore, templates can be organized by adding categories.

 

 

In this Topic

 Field by Field Help - E-Mail Template screen

 E-Mail Categories

 Q & A - E-Mail Templates and Categories

 

 

Related Topics

 

 

 

 

Field by Field Help - E-Mail Template screen

 

Template ID

Enter a unique Id number for this e-mail template here.  This identifying number will be used for selection in other areas of the program.

 

Description

Enter a description of this e-mail message template here.

 

Department Code

Enter or select a department code that applies to this e-mail message template.  If present, the template will only be visible to users in that department.

 

Category

Select a category that this e-mail template should be a part of or select *Add New* to create a new one.

 

From

Enter the name of the sender in the box with quotation marks surrounding it, and your e-mail address in the two boxes provided afterwards (the @ symbol has already been placed for you).

 

Subject

Enter the subject of the e-mail which will be seen by the recipients on their subject line.

 

Attachment

Enter the full file name (i.e.  C:\Intellisoft\MMWIN\123.JPG) of the file you wish to attach to this e-mail or use the button below the word attachment to browse for the file.

 

Fig4-12

Figure 5-12.        E-Mail Template screen

 

 

Add Standard E-mail Footer to this message when sending

Click this button to add your e-mail footer (end of all messages that you send) to this message.  Note that the footer will not immediately appear in the template, but be added upon sending the message.

 

Format

Choose whether to send a Text message or HTML message to your recipients.  Text messages only contain text, whereas HTML can incorporate text, graphics, and other items you would see on a web page.  HTML may not be viewable by all e-mail recipients, so the program will send a text message along with HTML so that all recipients can see the message you are sending.

 

HTML File

If HTML format is chosen, enter or select the HTML file that contains your message.  This file can contain personal message tags (see below).

 

Message Text

In the large box at the bottom of the window, type in the text of your actual message.

 

Personal

Select this option if you want to make the e-mail personalized to each recipient that receives it.  The program will then make one e-mail per recipient, which can then contain that recipient's information so that the e-mail looks like it was made just for them.  You can choose to include information from any of the following fields:

 

Customer Account NumberCustomer's Account number

 

Customer E-Mail AddressCustomer's main e-mail address

 

Customer Screen NameThe beginning of the e-mail address (i.e. "JDoe" of "JDoe@aol.com")

 

Customer NameThe Company Name, if present, else the Full Name

 

Customer Full NameCustomer's full name

 

Customer Last NameCustomer's last name

 

Customer Company NameCustomer's company name

 

Customer BalanceCustomer's current account balance

 

Customer Last Payment AmtAmount of the last payment on file for the customer

 

Customer Last Payment DateDate of the last payment on file for the customer

 

Customer Current DueAmount of balance due from current customer.

 

Customer 1-30 Past DueAmount of balance due from customer that is 1 to 30 days past due.

 

Customer 31-60 Past DueAmount of balance due from customer that is 31 to 60 days past due.

 

Customer 61-90 Past DueAmount of balance due from customer that is 61 to 90 days past due.

 

Customer 91+ Past DueAmount of balance due from customer that is 91 or more days past due.

 

Customer Credit LimitThe customer's credit limit

 

Customer CC TypeCustomer Credit Card Type

 

Cust Last 4 CC DigitsThe last four digits of the customer's credit card number.

 

Customer CC ExpirationThe expiration date of the customer's credit card.

 

Transaction NumberCustomer's transaction number

 

Transaction DateCustomer's transaction date

 

Transaction TotalCustomer's transaction total.

 

Transaction BalanceThe amount still due on this transaction.

 

Transaction MemoThe memo line from the transaction.

 

Transaction Pay MethodThe method of payment (cash, check, etc.) on this transaction.

 

Trans Last 4 CC DigitsThe last 4 digits of the credit card used for payment on this transaction.

 

Trans CC ExpirationThe expiration date of the credit card used for payment on this transaction.

 

Trans Tracking NumberThe tracking number used to ship this transaction.

 

Trans Shipping MethodThe shipping method used on this transaction.

 

Trans Ship DateThe date this transaction was shipped.

 

Shipment Tracking URLThe website address of the shipper whose shipping method was used on this transaction.

 

Internet Order ReferenceThis transaction's internet order reference number.

 

Cust User Defined 1-16The information held in user-defined fields 1 through 16 in the customer record.

 

Trans User Defined 1The information held in user-defined field 1 in the customer's transaction.

 

Send DateThe date on which the e-mail is sent.

 

Send TimeThe time on which the e-mail is sent.

 

Trans Payment AmountThe amount paid on the transaction.

 

Trans Payment TypeThe payment method used in this transaction.

 

Trans Check NumberThe check number in the payment used in the transaction.

 

Trans Approval NumberThe approval number linked to the payment used in the transaction.

 

Trans Bank AccountThe bank account type of the payment used in the transaction.

 

Trans Last 4 Bank DigitsThe last 4 digits of the bank account used in the transaction.

 

Vendor AccountThe account number your company has with your vendor.

 

Vendor E-Mail AddressThe e-mail address of your vendor.

 

Vendor Screen NameThe beginning of the e-mail address (i.e. "JDoe" of "JDoe@aol.com")

 

Vendor NameThe vendor's company name, if present, else the Full Name

 

Vendor Full NameVendor's full name

 

Vendor Last NameVendor's last name

 

Vendor Company NameVendor's company name

 

Vendor BalanceVendor's current account balance

 

Vendor Credit LimitVendor's credit limit your company has

 

Vend User Defined 1-16The information held in user-defined fields 1 through 16 in the vendor record.

 

 

Add Field

Click this button to add the highlighted field above into the e-mail message.  This will add a tag for the field you have chosen at the cursor position in your message.  A personal field tag consists of the percent symbol, followed by the field name, followed by another percent sign. (e.g. %CUSTOMERNAME%)

 

Bulk (BCC)

Choose this option if you want the e-mail message to be sent out in bulk form using Blind Carbon Copy (BCC) e-mail sending.  Selecting BCC mode will not allow the kind of customization found in the personal mode of sending bulk e-mail.  It also will allow the messages to be sent faster, since one message is sent for many recipients.

 

Group Size

Enter the number of recipients that should be sent out per e-mail message, when using Bulk (BCC) mode.

 

 

 

 

E-Mail Categories

 

E-Mail categories are used to group e-mail message templates together for easier use.  You can create any number of e-mail categories.  Each e-mail message template can be placed into one category.

 

 

 

 

Q & A - E-Mail Templates and Categories

 

Q01.Wouldn't ManageMore's bulk e-mail process be considered spam?
A01.Spam is defined as unsolicited (usually commercial) e-mail sent to a large number of addresses.  Note the main word here is unsolicited.  Bulk e-mail sent from ManageMore can be sent to customers, prospects, or to a list of e-mail addresses imported into the program for such a purpose as bulk e-mailing.  Regardless of the source of the e-mail addresses, as long as they came from a solicited source, they are not considered spam.

 

Q02.I don't see my question here.  Where else can I get information?
A02.Visit our website's Technical Support section.

 



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